Telephony for sales teams
Calls land in the CRM, missed enquiries don’t disappear, and the manager can see how the team works.
“Leads get lost in missed calls”
The “Missed calls” view
Every failed attempt is listed and emailed to the owner. You can see separately whether anyone called the customer back.
“No idea who actually sells well”
Supervisor and recordings
Live statuses, call durations, recording playback and reviewing the good calls at the team meeting.
“Reps don’t fill in the CRM”
AI call takeaways
in developmentTranscript and summary attached to the deal automatically. This module is in development — today the call and its recording land in the CRM.
How a call travels
The call arrives
The voice menu splits the traffic: a known customer on the VIP list goes straight to their rep, a new one to the sales team.
The card pops up
Bitrix24 shows the customer card — the rep greets them by name and sees the deal history.
The conversation is saved
The call and its recording appear in the deal. You can listen to it straight from the CRM.
Nothing is lost
A missed call lands in “Missed calls”, the owner gets an email, and the numbers roll into the team report.
Connect your own trunk
Tell us about your setup — we’ll estimate the savings at your volume and help configure your carrier’s trunk.