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Help center

Guides for connecting and configuring. Can’t find the answer — write to support; we answer at any stage, including while you’re still choosing.

Getting started

  • Registering an organisation and first sign-in
  • Connecting your carrier’s SIP trunk
  • Adding an employee and their SIP password
  • Your first call from the browser

Call flows and menus

  • Call flow builder: overview
  • Voice menu and keypad options
  • Teams, ring order and queues
  • Business hours and holidays

Numbers and routing

  • Inbound number and its call path
  • Outbound rules by destination
  • Backup carrier connection
  • Caller ID for the organisation

Audio and recordings

  • Uploading greetings and file requirements
  • Synthesising a greeting from text
  • Recording retention and limits
  • Exporting recordings to your own S3

Integrations

  • Bitrix24: connecting and testing
  • Webhooks: call events
  • Email alerts

Billing and account

  • Plans and changing them
  • Balance, top-ups and transaction history
  • Invoices and closing documents
  • Employees, roles and permissions

Didn’t find the answer?

Email support@sipbox.pro — we’ll help with the setup and look into your case.