Solutions built on a cloud PBX
One platform is assembled differently for different jobs. Somewhere the queue and the callback matter most; somewhere it is the recording landing in the deal; somewhere it is simply that nobody hears a busy tone at noon. Below is how sipbox is set up for a specific team or industry.
By use case
Telephony for sales teams
A cloud PBX for sales is telephony wired into the CRM: the call lands in the deal by itself, a missed enquiry does not vanish, and the manager sees how the team works without asking anyone. sipbox runs on your own carrier’s SIP trunk — minutes stay at their rate, we charge for seats only.
Telephony for support desks
Support telephony means a queue nobody has to sit in, an enquiry routed to the right group, and a full history of every conversation. sipbox assembles that on your carrier’s SIP trunk: the customer requests a callback instead of waiting, and the team sees who is queuing and for how long.
Cloud PBX for contact centers
A contact center needs three things from a PBX: queues with clear rules, a supervisor with a live view of the line, and reporting that reflects the shift. sipbox provides them on your own carrier’s trunk — and at high call volumes the per-seat model is exactly where the saving comes from.
Telephony for distributed teams
A distributed team needs one company number and a phone that is not bolted to an office. With sipbox people call from the browser or a softphone anywhere: the customer sees the company number, the conversation is recorded, and the history stays with the company rather than on a personal handset.
By industry
Cloud PBX for clinics and medical centers
A front desk needs telephony where the patient gets through at peak hours and an unanswered call is visible and followed up. sipbox sorts enquiries by topic — booking, test results, a question for a doctor — queues them with a callback, and keeps every conversation. It runs on your carrier’s trunk.
Telephony for real estate agencies
In real estate an enquiry is expensive and people call once. sipbox makes sure the call reaches an available agent and that an unanswered one lands in a list marked whether anybody called back. Conversations are recorded and the history stays with the agency, not on an agent’s personal phone.
Telephony for online stores
Online stores get called about one thing above all: where the order is. sipbox absorbs those enquiries with a menu and routing, splits delivery, returns and new orders across different groups, and during a sale queues callers with a callback instead of a busy tone.
Telephony for car dealers and service centers
In the motor trade a call is either a service booking or interest in a car, and mixing them up is expensive. sipbox splits enquiries between service, sales and parts, queues callers through the morning peak, and shows who was never called back. It runs on your carrier’s trunk.
Connect your own trunk
Tell us about your setup — we’ll estimate the savings at your volume and help configure your carrier’s trunk.