Telephony for distributed teams
A distributed team needs one company number and a phone that is not bolted to an office. With sipbox people call from the browser or a softphone anywhere: the customer sees the company number, the conversation is recorded, and the history stays with the company rather than on a personal handset.
What breaks when the team is not in one office
Everyone calls from their own number
The customer sees an unfamiliar mobile and does not pick up. And if they do, that relationship leaves with the employee.
Conversations live nowhere
What was promised to a customer is known only to whoever said it. There is nothing to hand over during a holiday or a departure.
An on-premise PBX does not reach remote staff
The hardware sits in the office and half the team does not. VPNs and port forwarding work intermittently and break whenever someone moves.
How sipbox handles it
The PBX lives in the cloud, so where a person sits stops meaning anything.
A phone in the browser
No handset, no installation: open the portal, check the microphone, call. Dial pad, hold, transfer, a second incoming call with line switching.
One number for the company
Outbound calls carry the company number wherever the person is. Inbound calls are distributed by the call flow, not by who happened to answer first.
Colleagues with live statuses
You can see who is on a call, who is free, who set do-not-disturb. A call can be picked up or transferred without asking in chat whether someone is available.
A region that matches your obligations
Voice runs through the server of the chosen region — Russia or Singapore — and recordings stay there. For a team spread across countries this is a data-residency question, not a latency one.
What the team gets
- Customers see one company number instead of a dozen personal mobiles.
- Call history belongs to the company and survives a departure.
- A new hire is connected on day one, from anywhere with internet.
- No office hardware to maintain and no VPN to drag across the world.
What it costs for a distributed team
Priced per seat for the people who need a phone. Geography does not change the price — it is the same wherever the person sits.
| Team size | Plan | Per month |
|---|---|---|
| 5 people | Start | $25 |
| 12 people | Team | $108 |
| 25 people | Team | $225 |
Monthly billing; paying annually is 20% lower. Browser calling is included in every plan.
Questions about telephony for remote teams
What does someone need to start calling?
Can we call from a phone rather than the browser?
Our people are in different countries — where does the call originate?
What about call quality on a poor connection?
How do we hand over work when someone leaves?
Related solutions
Connect your own trunk
Tell us about your setup — we’ll estimate the savings at your volume and help configure your carrier’s trunk.