Cloud PBX for clinics and medical centers
A front desk needs telephony where the patient gets through at peak hours and an unanswered call is visible and followed up. sipbox sorts enquiries by topic — booking, test results, a question for a doctor — queues them with a callback, and keeps every conversation. It runs on your carrier’s trunk.
What happens at the front desk
At peak the patient cannot get through
Mornings and lunchtime the line is busy. People do not call twice — they book at the clinic down the road, and you never find out.
Administrators spend the day on trivia
Half the calls are “when do you open” and “are my results ready”. Those same minutes could have gone into booking new patients.
A dispute cannot be settled
The patient insists they were booked for a different time. There is nothing to check: the conversation was never kept.
How sipbox handles it
The point is to take routine enquiries off the administrators and not lose the people who could not get through.
A menu that sorts by topic
Booking, test results, service questions, home visits — each option leads to the right group. Opening hours and the address are spoken automatically, without occupying anyone.
A queue with a callback
At peak the patient is offered a way out: they hang up keeping their place, and the desk rings back when the line clears. Requests appear as a list with handling status.
No unanswered call disappears
Missed calls collect in their own view with a “called back / not yet” status. At the end of a shift you can see who was never reached — those are the bookings that did not happen.
Call recordings
Every conversation is kept, so a disputed booking is replayed rather than reconstructed from memory. Recordings export to your own storage.
What the clinic gets
- A patient in the peak queue either gets through or gets a callback — and does not walk to a competitor.
- The menu absorbs routine questions so administrators can book appointments.
- The list of people who could not get through is visible at the end of every shift.
- A dispute about appointment times is settled by a recording, not by whose word it is.
What it costs for a clinic
Priced per seat for administrators and clinicians who need a phone. Minutes stay on the contract with your carrier.
| Team size | Plan | Per month |
|---|---|---|
| 3 administrators | Start | $15 |
| 8 staff | Team | $72 |
| 20 staff — clinic group | Team | $180 |
Monthly billing; paying annually is 20% lower. Queues and callbacks are part of the Team plan.
Questions about telephony for clinics
Recordings of patient calls — what about personal data?
Can telephony connect to our practice management system?
How do several sites work on one number?
What happens to calls at night and at weekends?
Do we have to change the clinic’s phone numbers?
Related solutions
Connect your own trunk
Tell us about your setup — we’ll estimate the savings at your volume and help configure your carrier’s trunk.