Telephony for sales teams
A cloud PBX for sales is telephony wired into the CRM: the call lands in the deal by itself, a missed enquiry does not vanish, and the manager sees how the team works without asking anyone. sipbox runs on your own carrier’s SIP trunk — minutes stay at their rate, we charge for seats only.
What usually breaks in phone sales
Leads get lost among missed calls
Someone called at lunchtime, nobody picked up, and the call dissolved into the general history. A day later no one remembers it — and the caller is already talking to a competitor.
Nobody can tell who sells well
The manager learns about call quality from the reps themselves. There is no way to replay a real conversation and see where the deal fell apart.
Reps call from personal mobiles
The conversation reaches neither the CRM nor the recordings, and when someone leaves, the customer base walks out with their phone number.
How sipbox handles it
Telephony stops being a separate system you have to open: it lives inside the screen the rep already works in.
The customer card before the handset is lifted
An incoming call pops the Bitrix24 card with history and open deals. The rep greets the caller by name and does not ask what the last conversation was about.
The call goes to the owner, not to a pile
If a customer is assigned to a rep, the call goes to them. No answer — it continues along the flow, and the failed attempt is flagged on the deal.
A dedicated “Missed calls” view
Failed attempts collect in a list with a “called back / not yet” status and are emailed to the owner. At the end of the day the manager reads a list rather than guessing.
Supervisor and recordings
A live view of the line: who is talking, who is free. From the manager’s handset — listen silently, coach so only the rep hears you, or join the conversation.
What the team gets
- A missed call is a visible list item, not a forgotten one: you can see who was never called back.
- A conversation can be pulled up a month later — recordings are stored and export to your own storage.
- A new rep is on the line the same day: the phone runs in the browser, no hardware needed.
- The bill does not grow with activity: double the calling, same per-seat payment.
What it costs for a sales team
Priced by the number of people who need a phone. Minutes are not part of it: they stay on your contract with the carrier, and we add no markup.
| Team size | Plan | Per month |
|---|---|---|
| 5 reps | Start | $25 |
| 15 reps | Team | $135 |
| 30 reps | Team | $270 |
Monthly billing; paying annually is 20% lower. What each plan includes is on the pricing page.
Questions about telephony for sales
Do we have to change carriers?
What reaches the CRM automatically?
How many lines do we need so callers never hear a busy tone?
Our reps work from home — is that a problem?
What happens to the recordings if we leave?
Related solutions
Connect your own trunk
Tell us about your setup — we’ll estimate the savings at your volume and help configure your carrier’s trunk.