Telephony for car dealers and service centers
In the motor trade a call is either a service booking or interest in a car, and mixing them up is expensive. sipbox splits enquiries between service, sales and parts, queues callers through the morning peak, and shows who was never called back. It runs on your carrier’s trunk.
What gets in the way in the motor trade
The morning peak floods the line
Between eight and ten everyone calls at once — to book, to ask whether the car is ready, to check a price. The service advisor physically cannot answer them all.
A buyer reaches the service desk
An enquiry about buying a car is handled by an advisor standing between two customers at the counter. The conversation is short and the sale does not happen.
Nobody sees who was not called back
During the rush some calls go unanswered. Who they were and what they wanted is impossible to reconstruct.
How sipbox handles it
Split the streams and keep the people who called at the least convenient moment.
A menu that splits service from sales
Service booking, is-my-car-ready, buying a vehicle, parts — each option leads to its own group. Salespeople handle sales, advisors handle service.
A callback queue for the morning peak
The caller does not sit through the ringing: they keep their place in the queue and get a call back once an advisor is free. Requests appear as a list with handling status.
Missed calls under control
Failed attempts collect in their own view with a “called back / not yet” status and are emailed to the owner. By the end of the day you can see who was lost.
Call recordings
What was actually promised about timescales and repair costs can be pulled up and replayed. That removes most of the arguments at the collection desk.
What the business gets
- The morning surge no longer runs into an engaged line: the caller gets a callback.
- A car buyer reaches a salesperson rather than a busy service advisor.
- At the end of the day there is a list of people who were never called back.
- Disputes about repair timescales and cost are settled by a recording.
What it costs for a dealership or workshop
Priced per seat for advisors, salespeople and anyone else on the phone. Minutes stay at your carrier’s rate.
| Team size | Plan | Per month |
|---|---|---|
| 4 staff — workshop | Start | $20 |
| 12 staff — service and sales | Team | $108 |
| 25 staff — dealership | Team | $225 |
Monthly billing; paying annually is 20% lower. Queues and callbacks are part of the Team plan.
Questions about telephony for the motor trade
Can we remind customers about a service booking?
How do we split service, sales and parts?
We have several sites — one number or separate ones?
How does an advisor at the counter take calls?
Will we have to change our service numbers?
Related solutions
Connect your own trunk
Tell us about your setup — we’ll estimate the savings at your volume and help configure your carrier’s trunk.