sipbox integration with Bitrix24

Calls, recordings and missed enquiries reach the CRM automatically. This is the one integration that works today — other connectors are built on the same core.

Card on incoming call

The customer card pops up before you answer. An unknown number creates a lead with the source set to “Call”.

Recordings in the timeline

Every call with its recording and duration lands in the lead or deal timeline. Play it right inside Bitrix24.

Call from the CRM

Clicking a number in the card rings the rep’s phone and dials the customer.

Missed calls are visible

A missed call is reflected in the CRM and in the portal’s “Missed calls” view, and the owner gets a notification.

AI takeaways in the deal

in development

A short summary and the agreements posted as a comment on the deal. In development.

Routing to the deal owner

in development

A call from a customer with an open deal goes straight to their rep, skipping menu and queue. In development.

How to connect

Create the application

In the sipbox portal open “Integrations”, pick Bitrix24 and follow the connection wizard.

Match your people

Map Bitrix24 users to sipbox extensions — where the email matches, this happens automatically.

Test with a call

Ring your own number: the card pops up and the recording appears in the timeline. A connection test is built into the portal.

What the integration does not do yet

Listed plainly so you do not discover it after connecting. These are working limitations rather than fundamental ones — some will lift as the connector develops.

It does not create a deal automatically from an incoming call by an unknown number — a contact is created, the deal is opened by the rep.
It does not backfill call history: the CRM receives conversations from the moment of connection, earlier archives are not uploaded.
It does not transcribe conversations — transcripts and AI summaries are in development; today the deal receives the call and the recording.
It does not sync the employee directory both ways: the mapping between reps is set during onboarding and edited by hand.
It works with cloud Bitrix24 and with the self-hosted edition reachable from outside; a self-hosted install in a closed network needs a separate conversation.

Questions about the Bitrix24 integration

Do we need a paid Bitrix24 plan?

Telephony connects through a Bitrix24 app and its REST methods. On the free plan some CRM capabilities are limited by Bitrix itself — their terms, not ours. What exactly is available on your plan is easier to check in place; we will tell you during onboarding.

What does a rep see on an incoming call?

A pop-up customer card: name, company, owner, enquiry history and open deals. If the number is unknown, the card offers to create a contact. All of this happens before the rep picks up — which is why they greet the caller by name.

Can we call straight from a deal?

Yes. Clicking a number in the CRM places the call through sipbox — in the browser or on the employee’s handset, as configured. When the conversation ends it returns to the same deal along with the recording.

How does a call reach the right rep?

By the owner in the CRM: if a customer is assigned to a specific person, the incoming call goes to them rather than into the general queue. If they do not answer, the call continues along the flow, and the missed attempt is flagged in the deal and lands in the “Missed calls” view.

How long does connecting take?

Usually under an hour: install the app, authorise, map the employees, make a test call. It stretches only when Bitrix has a complex permission structure or unusual pipelines — then we work through it together.

When will amoCRM, RetailCRM and 1C arrive?

We do not name dates until a connector works for a live customer: a promised date that slips costs more than an honest “in development”. If you need a system that is not on the list, there are webhooks for call events — they connect to almost anything.

Other integrations

WebhooksCall events

amoCRMin development

RetailCRMin development

1Cin development

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