Telephony for real estate agencies
In real estate an enquiry is expensive and people call once. sipbox makes sure the call reaches an available agent and that an unanswered one lands in a list marked whether anybody called back. Conversations are recorded and the history stays with the agency, not on an agent’s personal phone.
How that plays out in an agency
An expensive enquiry goes nowhere
A call from a paid listing never reached an agent. That person will not call twice — they will dial the next listing down the page.
The client base lives in personal phones
Agents work from their own handsets. When one leaves, the contact and the whole negotiation history leave with them.
Nobody knows which advertising works
Every listing shows the same number, so there is no way to tell where an enquiry came from.
How sipbox handles it
The priorities are simple: do not lose the enquiry, and keep its history inside the agency.
The call reaches whoever is free
Enquiries ring through a group of agents with a configurable order: no answer from one and the call moves on. The caller does not listen to ringing into the void.
Unanswered calls under separate watch
Failed attempts collect in a list with a “called back / not yet” status and are emailed to the owner. Management can see which paid enquiries went unanswered.
Separate numbers for separate portals
If you hold several numbers with the carrier, each can go on a different listing site, so the inbound number tells you which advert worked. Routing per number is configured separately.
History stays with the agency
Conversations are recorded and held on the company side. A property can be handed to another agent together with the full negotiation history.
What the agency gets
- A paid enquiry reaches a person instead of dying in a ring tone.
- Missed calls are a visible list — you can see which spend went unanswered.
- You can tell which portal delivers calls, provided it has its own number.
- Negotiation history stays with the agency and survives an agent leaving.
What it costs for an agency
Priced by the number of agents and office staff who need a phone. Minutes stay at your carrier’s rate.
| Team size | Plan | Per month |
|---|---|---|
| 5 agents | Start | $25 |
| 15 agents | Team | $135 |
| 30 staff | Team | $270 |
Monthly billing; paying annually is 20% lower. What each plan includes is on the pricing page.
Questions about telephony for real estate
Can we tell which listing a call came from?
Our agents are out viewing properties — how do they take calls?
What happens to contacts if an agent leaves?
How do we distribute calls fairly between agents?
Do we need new phone numbers?
Related solutions
Connect your own trunk
Tell us about your setup — we’ll estimate the savings at your volume and help configure your carrier’s trunk.